How does BT protect your data?

When you register details with us, make an order or access account details, we use a secure server. Any data you give us is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted. You should be aware, however, that older browsers cannot use SSL. To be sure, you will need Netscape version 4.05 or Microsoft Internet Explorer browsers, version 4 or above.

Over and above what BT do to safeguard your privacy and security, there are a number of things you can do to protect yourself from Internet fraud:

• Choose a password you can remember but others will not guess, change it regularly, and if you do write it down, keep it somewhere safe and secure.
• When you have finished your session on BT.com, make sure that you prevent your details being seen by anyone that you do not wish to see them. So, if you have registered and logged in, remember to log off. Clear any 'cache' so there is no record of any transactions left on screen - both Netscape and Internet Explorer let you do this. We also recommend you then close your browser so any history of the session is cleared. As an extra precaution your session on many areas of BT.com will terminate if you have not used the site for 20 minutes.