Classified Advertising - FAQ's
Q. I would like to advertise in the Phone Book, who should I contact?
A. If you wish to advertise in the Phone Book please contact our Customer Service Department who will arrange for a Sales Representative to contact you.
Direct Dial: 0141 220 7255
Email: phonebookinboundservices@bt.com
Freefone: 0800 833 400 (8.30am to 5pm Monday to Friday)
Fax: 01908 862 523
Email: bt.classified@bt.com
Q. I wish to discuss my advertising campaign before it goes to print?
A. BT Directories Aftersales Helpdesk are here to assist you with any enquiries you may have post signing your advertising contract. Our advisors are here to assist you with any of your advertising queries and can be contacted as below:
Freefone: 0800 833 400 (8.30am to 5pm Monday to Friday)
Fax: 01908 860 070
Email: aftersales@bt.com
Q. I have not received a proof, what should I do?
A. The Phone Book - We will endeavour to send you a final artwork Proof of your printed ad before publication of your chosen Phone Book/s. This is a copy of your ad as it will appear in The Phone Book. Whilst every effort is made to create your Artwork Proof as closely as possible to the final production there may be slight variations in ad colour and size. If you have any queries please contact our Aftersales Helpdesk.
Q. I have received my proof and wish to make changes, what should I do?
A. Please check, amend and sign each proof carefully, especially key information such as your business name, contact details and classification heading. All amendments must be advised in writing. These can be sent either by email, fax or post as detailed below.
Freefone: 0800 833 400 (8.30am to 5pm Monday to Friday)
Fax: 01908 860 581
Email: bt.proof.amends@bt.com
Q. I have not received my Free Copy of the Phone Book which I have advertised in how do I obtain this?
A. If you have not received your gratis voucher copy of the Phone Book you can contact BT Directories Customer Service Team who will be happy to provide this to you. The book usually takes between 6-10 working days and will be delivered by Royal Mail. You can contact Customer Service as detailed below:
Freefone: 0800 833 400 (8.30am to 5pm Monday to Friday)
Fax: 01908 862 523
Email: bt.classified@bt.com
Or alternatively you can contact BT Customer Service on 0800 800 150.
Q. I no longer wish to proceed with my advertising campaign, how do I cancel?
A. Customers have a 5 day cooling off period from the point of sale to cancel their advertising, details of this can be found in our terms and conditions by visiting www.bt.com/phonebooks.
All requests relating to the cancellations should be directed to the number below or alternatively these can be put in writing to the email address, fax number or postal address:
Freefone: 0800 833 400 (8.30am to 5pm Monday to Friday)
Fax: 01908 862 523
Email: opcancellations@bt.com
The Retentions Team
BT Directories
pp 2ATD
21 Ward Road
Dundee
DD1 1BA
Q. Why do I no longer have a Free Line Entry (FLE) in the Classified Section of the Phone Book?
A. Free Line Entries (FLE) – BT Directories no longer run Free Line Entries within the classified section of the Phone Book. FLE's were replaced by Classified Line Entries (CLE's) in an effort to reduce out of date and unwanted listings. Customers can purchase a CLE by contacting the number detailed below. Customers can also enquire or purchase Special Directory Entries by contacting the number detailed below:
Freefone: 0800 833 400 (8.30am to 5pm Monday to Friday)
Fax: 01908 862 523
Email: enhanced.entries@bt.com
Q. I would like to have a Business A-Z listing in the Phone Book
A. If you are a BT customer and wish to have a listing or make and amendment to an existing listing please contact the number or email address listed below. If your number is with another Service Provider such as Sky, TalkTalk, Virgin. Please contact your service provider direct and they will arrange to have the information added or updated on your behalf.
Freefone: 0800 218218 (8.30am to 5pm Monday to Friday)
Email: directory.services.sy@bt.com
Q. I have received my new book and I noticed the book is smaller, why?
A. In July 2010 BT Directories changed to our new compact book format. BT reduced from a four column width book to three columns. This makes the book far more streamlined, and it will now fit through a standard letterbox to make delivery of the book more efficient. BT is also committed to saving the environment. By moving towards the new compact book BT will reduce the amount of paper used by 2,000 tonnes each year. The print in the book remains the same size as the old A4 style book.
Q. I would like to receive a large print Phone Book?
A. BT does not produce a large print Phone Book. BT does however provide a free directory enquiries service to customers who are visually impaired. If you would like to find out if you are eligible for this service please call 0800 587 0195.
Q. I have a complaint/enquiry regarding my print advertising, who should I contact?
A. Following the publication of your print advertising if you have an enquiry or a complaint please contact our Customer Service Team as detailed below.
Freefone: 0800 833 400 (8.30am to 5pm Monday to Friday)
Fax: 01908 862 523
Email: bt.classified@bt.com
Q. I have a complaint/enquiry regarding my online advertising, who should I contact?
A. If you wish to discuss your online advertising please contact our Online Customer Service Team as detailed below:
BT Online
Freefone: 0800 111 4225 (8.30am to 5pm Monday to Friday)
Email: support@btcustomerstreet.com
If your enquiry does not relate to any BT Directories products please call BTs Customer Service Department on 0800 800 150.
